In any organization, decisions should be made at the lowest possible level. This ensures that those who have first-hand knowledge of the situation are the ones making the call.
Decision-Making Costs
There are two types of decisions: those that are expensive to change and those that are not. Decisions like building a catamaran or locating a new factory should not be made hastily. They require input from operating people and specialists.
However, common decisions like what brand of pencil to buy or when to have the cafeteria open for lunch should be made quickly. Taking three weeks to make a decision that can be made in three seconds is a waste of time and money. The organization may suffer while you agonize over trivial details.
In conclusion, it is important to recognize the cost of decision-making and to make decisions at the appropriate level. By doing so, you can ensure that your organization operates efficiently and effectively.
Remember, the most senior people may not understand the local situation. Don't let the Charge of the Light Brigade be a cautionary tale for your business. Take charge and make smart decisions.